one of the most inportant ways to realize our vision of becoming the powerbase for sustainable growth and development is to embrace integrate and entrench quality in all phases of our project lifecycle.

engines throttling up three inches down under 4% challenger going walking very carefully a situation obviously a major malfunction 

Nancy and i came to the core of the tragedy of the shuttle challenge this is truly a national loss

and we're sorry for any accident that toyota drivers have experienced .

20 april, 2010, bp's deppwater horizon drilling rig explodes, leading to the largest environmental disaster in us history. 

quality failure, weak cement around the well.

to save time and money, contractors failed to properly test the cement.

quality rule broken

process approach: know your input and output requirements.

also, technicians incorrenctly interpreted a pressure test and ignored signs such as a riser losing fluid.

quality rule broken

factual approach to decision making

bp blamed -> transocean(the owner of the rig).

they(transocean) blamed -> bp(for a flawed design.)

they(bp, transocean) both blamed halliburton(for the botched cement.)

and the government, who blamed them all, was blamed for lack of regulation.

(they potentially have the best answers so i know who's asked to kick.)

quality rule broken

system approach to management

understand other input into your work.

human loss: 11 people dead

financial loss to bp: $10 billion

environmental loss: inestimable

cost of checking the cement

money: $ 128,000

time: 10 hours

quality means doing it right when no one else is looking. - henry ford

all these companies broke the cardinal

quality rule broken

customer based organisation

understand your internal and external customer needs and strive to exceed them.

quality is like our health we tend to take it for granted and only notice it when it fails as we have seen it only takes on small error to have a massive disaster let me thank you for embracing quality and for doing everything in you power to ensure that here at escom and within group capital quality comes first and that it becomes a way of life and work.

it is the quality of our work which will please god and not the quantity. - mahatma gandhi