Hey everyone, I’d like to address some of the concerns that have been raised over the last week as a result from the recent THX Spatial Audio update, so that you guys have the latest information every day. Excuse the giant wall of text here as I’d like to cover as much as I can.

The Update Lowdown:

The recent Synapse update contained our new THX Spatial Audio engine, which features a widened surround soundstage whilst improving audio latency. Though our intentions were to level up your experience, it seems we’ve hit some bumps. Let’s dive into these:

Why has THX Spatial Audio disappeared from my Windows Audio Output device?

- We have embedded THX Spatial Audio into your relevant headsets to minimize the amount of clutter in your output devices. Now, you can simply select “Razer Headset” and if it is a THX Spatial Audio-supported model, it will work seamlessly.

WDYM, I don’t hear any difference even when selecting that and toggling between Stereo and THX Spatial Audio.

- We have identified that users of the BlackShark V2 were facing a bug where THX Spatial Audio wasn’t working properly. This has been fixed and is part of the Nov 16th PST rollout, do try again after.

I’m not using a BlackShark V2 and still face this issue, what now?

- For users of the Nari Ultimate, Nari, or Kraken TE – please ensure that the “Razer Headset – Game” endpoint is selected as your default Windows Audio Output device.

- If you’re not a user of any of these headsets, and the issues persist, we suggest a full system restart and trying again.

- If it still doesn’t work, our CA team will be in touch with you, feel free to completely bombard them with information so we can further investigate this issue with the highest priority and identify if this is another commonly reproducible bug just like the BlackShark V2. Our records right now indicate the BlackShark V2 as the only outlier.

My audio sounds different from before the update.

- As part of the update, there were EQ improvements rolled out for two sets of our THX Spatial supported headsets based on their launch dates in the past couple of years.

o Headsets before 2020: Kraken Ultimate, Kraken Tournament Edition, Kraken Kitty, Nari Ultimate, Nari, and Nari Essential.

o Headsets after 2020 – 2022: Kraken V3 Pro, Kraken V3 HyperSense, Kraken V3, Kraken Kitty V2, BlackShark V2 Pro (2020), BlackShark V2, Barracuda Pro, Barracuda.

- Headsets before 2020 had an audio signature that could be described as slightly bassier or “fun”, whereas those from 2020 – 2022 were tuned to deliver a more balanced sound. Both sets were initially tweaked as part of the update to lean more towards the balanced sound signature that’s closer to our latest flagship esports headset, the BlackShark V2 Pro (2023).

- This update has shown us that a majority of the pre-2020 headset owners heard a drastic change in the overall sound but preferred the original tuning, and so we will be adjusting this back to be much closer to the original sound.

- 2020 – 2022 headset owners already had tunings that were closer to the BlackShark V2 Pro (2023), and there was drastically less feedback on the sound refinements, so these will continue to be optimized following the BlackShark V2 Pro (2023).

Wait we’re in 2023 what about headsets from this year?

- Good catch – those of you with the latest BlackShark V2 Pro (2023) and BlackShark V2 HyperSpeed are already on our latest THX Spatial Audio, so your tuning would be unaffected.

Why not just rollback everything?

- Some of you here are right on target in your guesses – a rollback after this version was extensively considered but ultimately decided against as we wanted to ensure that no aspects of Synapse were affected. We worked on fixing the issues that were reported as the safer route, and a vast majority of the most common issues will be addressed in the Nov 16th rollout.

Yes – We could’ve done a better job showing off the new UI/UX and the accompanying improvements. For a direct comparison of what has changed for each specific headset that you have, please check out our latest guides here at Razer Insider. A built-in tutorial video on Synapse showcasing the changes will soon also be included in future updates, but the fixes are our priority right now.

We’re all about solving these issues and refining our updates. If something still feels off after the Nov 16th update, please shout out so we can make this right.

Sorry about the experience you guys have had so far – I'll keep dropping updates and lurking around for any more questions or feedback you’ve got.

Thanks for sticking with us and for all your honest feedback.

한국어로 간단하게 요약

-이제 thx spatial 따로 안뜨고 레이저 사운드카드/레이저 헤드셋 있으면 자연스럽게 거기에 포함되어서 작동할꺼다

-텅텅거리는 울림 등 소음과 입력지연등을 해결하기위해 이 조치를 시행 

-이거 적용 안되는 버그는 오늘 (11월 16일) 버그 고친 버전 내놓았으니 컴터 재시작해서 다시 해보셈

-블랙샤크가 유독 작동을 안하는 버그 있는데 해결책은 "아직 없습니다" 재시작해도 안통하면 우리가 버그 고칠떄까지 ㄱㄷ ^^

-업데이트이후로 EQ 개박살났는데 뭔 개지랄이노?>>>2020년도 이전 헤드셋은 사운드가 전문적이지 못하고 재미 위주였고, 이젠 우리 최강모델기준 전문적인 사운드 시스템 구축해서 그걸 기준으로 하고있으니 예전헤드셋쓰던새끼들은 좆까라익이야 꼬우면 최신형사셈 ^^

-걍 니들이 업데이트 롤백해서 이전버전으로 만들어놔라>>>>>>(좆같은변명잘맹글어놨는데함무봐라이기좆같은변명) ^아무튼잘쓰시고요빨리버그고치도록하겠습니다^

시넵스 업데이트하니까 간략한 업데이트 글귀가 있길래 인터넷 찾아서 공식 입장문 찾아봄\\

본인 블샤 V2 유선쓰는데 적다가 홧병날뻔