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Jani Oksanen (Genelec HQ)

Apr 13, 2023, 12:08 GMT+3

Dear valued customer,

Thank you for choosing our loudspeakers. We appreciate your business and are committed to providing you with high-quality products that meet your expectations.

We understand that some of our customers have expressed concerns about small visual faults on our loudspeakers, specifically those related to the cabinet or coaxial drivers. We want to take this opportunity to explain a little bit more about our manufacturing process and why these small visual faults may occur.

Our loudspeaker cabinets are made of cast aluminum and are powder coated. This process involves a high level of precision and care to ensure that each cabinet meets our rigorous quality standards. However, despite our best efforts, small visual imperfections may occur during the manufacturing process. These imperfections can include small scratches or blemishes on the surface of the cabinet.

In addition to the cabinet, our coaxial drivers are also built by hand. While we take great care to ensure that each driver is built to our high standards, small visual imperfections may occur during the production process.

We also want to emphasize that we care about the environment and strive to minimize waste in our manufacturing process. Rather than discarding parts with minor faults, we believe in finding ways to repurpose or reuse them. This commitment to sustainability is an important part of our company values.

We want to assure you that these faults do not affect the performance or functionality of the loudspeaker. They are simply cosmetic in nature and should not impact your enjoyment of the product.

We believe that our customers should be fully informed about our products and manufacturing processes. That's why we wanted to provide you with this information about the small visual faults that may occur on our loudspeakers, including the coaxial drivers. We hope that you will still be happy with your purchase and enjoy the high-quality sound that our loudspeakers provide.

Thank you again for choosing our products. If you have any further questions or concerns, please do not hesitate to contact us.

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